For the safety of our customers and the health of our horses, we have a safety weight restriction. Too great a weight on a horse’s back can cause serious injury and thus we have a Customer maximum weight restriction of 90 kg. At the time of Booking, we ask that you discuss your weight, height and riding experience with our staff to ensure that Riders do not exceed the maximum weight allowance that is strictly 90kg.
All Customers are weighed prior to the commencement of their Activity & if we have been INCORRECTLY advised & their weight exceeds the Maximum Safety Weight Restriction, the booking will NOT be rescheduled, NO Credit will be offered and NO Refund will be provided under any circumstances.
Unfortunately, any person that weighs more than the maximum safety weight will not be able to ride with us.
To assist us with horse allocation, all bookings are to indicate the following.
Your Weight Range
|Under 70kg||70kg – 80kg||81kg – 90kg|
How many horse rides in the past 12 months
NOTE: Refunds will not be given where a customer exceeds the Maximum Safety Weight Restriction of 90kg, so please ensure that correct weights are given for all riders at the time of booking.
If you have incorrectly advised us of your weight and we are unable to allow you to ride on the day, No Refund will be given as per our Refund Policy in the Terms & Conditions.
Are you an Experienced Rider? (i.e. More than 5 years continuous riding)
Please ensure special physical requirements or disabilities are stated before any booking has been made. Gunnamatta Trail Rides reserves right to refuse service to any Customer (if you have any Special Needs, Medical (e.g. Heart, Pregnancy, Mental health, etc..) &/or Physical conditions) that could endanger yourself, the animals, staff or other patrons.
All Riders must arrive 30 mins before their scheduled ride. This is so we can fit your helmet and go through important safety instructions before the ride departs at the scheduled time.
What to Wear
Please ensure all riders are wearing long pants and fully enclosed shoes acceptable for riding a horse. Any rider arriving in unsuitable shoes will be provided with an option from our small selection – however all sizes not guaranteed.
Gunnamatta Trail Rides advises you bring a jacket with you in case of rain, as rides will continue regardless of weather – except in extreme storm conditions where you will be contacted to reschedule the booking.
To secure your Booking full payment of all riders is required. In the event that Management agrees to accept a deposit to secure your Booking, the balance of payment is required before you commence your Ride.
Rescheduling, Cancellation and Refund Policy
You can purchase at an additional cost, our “Rescheduling” cover either at the time or within 24hrs from the time when you have made your original Booking as listed below:
Extra Charge – Rescheduling Cover
Allows the Rider to reschedule their booking with 2 days or more notice prior to the Experience Date.
* $50pp participant fee to change the Experience Date &/or Time.
Gunnamatta Trail Rides operates a NO-REFUND Policy for all Cancellations, Non-attendances, Late Attendance, Failure to participate and breaching any of the Company’s Policies. Subject to any rights you may have under the Australian Consumer Law, all bookings are FINAL.
If there is a possibility where you may want to change the date / time of your Experience, we strongly suggest that you purchase the Rescheduling cover, that gives you the flexibility to make any potential changes to your Booking with 2 days or more notice prior to the Experience Date.
However, No changes will be made within the 48 hour period before your Experience.
No Credits, Rescheduling, Transfer of Credits or Refunds will be offered to any Rider if you have changed your mind after you have made a Booking.
NO Refunds will be provided to any Customer, if we have been INCORRECTLY advised of their weight that exceeds our Maximum Safety Weight Restriction (90kg).
- Gift certificates purchased before 1st November 2019 are valid for 12 months from the date of purchase.
- Gift certificates purchased from 1st November 2019 are valid for 3 years from the date of purchase.
- Gift certificates cannot be extended beyond their initial validation period or be replaced if lost or stolen.
- No refunds will be given if you have simply changed your mind and decide not to use the Voucher.
On our rides we do have age restrictions to ensure your safety.
Min age 10 yrs Truemans Bush Ride, St Andrews Beach Ride, Beach Ride Packages, Early Bird Ride, Twilight Beach Ride.