For the safety of our customers and the health of our horses, we have a safety weight restriction. Too great a weight on a horse’s back can cause serious injury and thus we have a Customer maximum weight restriction of 95 kg. At the time of Booking, we ask that you discuss your weight, height and riding experience with our staff to ensure that Riders do not exceed the maximum weight allowance.
Our Staff may ask Customers to be weighed on the day of the ride and if we have been INCORRECTLY advised & their weight exceeds the maximum safety weight restriction (95kg) all monies paid will be forfeited.
To assist us with horse allocation, all bookings are to indicate the following.
Your Weight Range
How many horse rides in the past 12 months
Are you an Experienced Rider? (i.e. More than 5 years continuous riding)
NOTE: Refunds will not be given where a customer exceeds these weight limits, so please ensure that correct weights are given for all riders at the time of booking. If you have incorrectly advised us of your weight and we are unable to allow you to ride on the day, no refund will be given as per our Refund Policy in the Terms & Conditions.
Please ensure special physical requirements or disabilities are stated when booking. Gunnamatta Trail Rides reserves right to refuse service to any Customer (if you have any special needs, medical (e.g. heart, pregnancy, mental health, etc..) &/or physical conditions) that could endanger yourself, the animals, staff or other patrons.
All Riders must arrive 30 mins before their scheduled ride. This is so we can fit your helmet and go through important safety instructions before the ride departs at the scheduled time.
What to Wear
Please ensure all riders are wearing long pants and fully enclosed shoes acceptable for riding a horse. Any rider arriving in unsuitable shoes will be provided with an option from our small selection – however all sizes not guaranteed. Gunnamatta Trail Rides advises you bring a jacket with you in case of rain, as rides will continue regardless of weather – except in extreme storm conditions where you will be contacted to reschedule the booking.
To secure your Booking full payment of all riders is required. In the event that Management agrees to accept a deposit to secure your Booking, the balance of payment is required before you commence your Ride.
Cancellation and Refund Policy
All cancellations must be advised 48 hours prior to date of the scheduled ride. Any payments that have been made will be transferred to the mutually agreed rescheduled date. A $50 per rider cancellation fee applies if you have notified the Bookings Office prior to the 48 hours timeframe and simply changed your mind and decided not to ride. If you are within the 48 hours timeframe, no refunds will be given if you have simply changed your mind and decide not to ride or continue with your ride once it has commenced.
A refund will not be provided to any Customer, if we have been INCORRECTLY advised of their weight that exceeds our maximum safety Weight Restriction (95kg).
All gift vouchers purchased through Gunnamatta Trail Rides are valid for 6 months from the purchase date. No refunds will be given if you have simply changed your mind and decide not use the Voucher.
On our rides we do have age restrictions to ensure your safety. Min age 6 yrs Truemans Bush Ride. Min age 10 yrs St Andrews Beach Ride, Beach & Bathe Package, Ride & Dine Package, Twilight Beach & Bush. Min age 14 yrs Greens Bush Ride, All Day Ride.